Exchanges and returns
You have 30 days to change your mind from the day you receive your order. Let us know with the form on this page, with the button Cancel the contract here or by email to contact@japchristmas.eu.
Exchanges
Within 30 days you exchange for another size or colour for free. No need to wait: as soon as you register your exchange, we send your new size or colour. You get a free return label by email; send the first jumper back within 14 days of your exchange with that label.
If the size or colour you want is out of stock, we tell you straight away. You choose something else, or you get your money back without us deducting anything.
Money back
If you want your money back, we charge €6.95 for the return label you get from us. We deduct it from your refund, per return parcel and not per jumper. If you prefer to send it back yourself with a carrier you choose, you pay for that shipping and we deduct nothing.
We refund you as soon as possible, and no later than 14 days after you told us you are cancelling. We may wait until we have the product back, or until you show us you have sent it, whichever is earlier. How soon the money is in your account after that depends on your payment method.
Did your product arrive broken or damaged, does it have a fault, or did you get the wrong product? Then you pay nothing, not even for sending it back.
How to send it back
- Register your return or exchange with the form below.
- You get the return label by email. Stick it on the parcel; remove the old shipping label or stick the return label over it.
- The original packaging is not needed, but pack the product well. Send back everything that came with it.
- Send it back within 14 days of registering: drop it off at a drop-off point of the carrier on the label.
Trying on is fine
You may unpack the product and try it on as you would in a shop. A label does not have to be attached anymore. You are only liable for a loss in value if you used the product more than needed to judge it, for example by wearing or washing it. If we see such signs, we tell you first, with photos, before we deduct anything. We never refuse a return.
A gift from an offer
Did you get a gift with your order, such as a Christmas hat with 2 jumpers or a Christmas hat and a lint remover with 3 or more jumpers? Then:
- If you keep fewer than 2 sweaters after your return, send the Christmas hat back too. If you keep fewer than 3 sweaters, send the lint remover back too. If you return everything, return all the gifts as well.
- If you exchange, you keep the gift.
Return form
Questions about exchanges and returns
I returned several products, so why has only one been refunded?
We process each returned product separately. This means you may already have received a refund for one item, while the other is still on its way through our system. Did you send back a parcel with several sweaters or socks? Then please be patient a little longer. It will be sorted!
Do you collect the parcel from my home?
No. Stick the return label from the email on the parcel and drop it off at a drop-off point of the carrier on the label.
Do I have to use the original packaging?
No, you don't have to. Do pack the product well.
Can I exchange directly with the courier?
No, the courier does not take anything back. But you do not have to wait: as soon as you register your exchange, we send your new size or colour straight away. You then send the first jumper back within 14 days with the label from the email.
Where is my order?
You can check online for the status of your order.
Is your jumper broken, or did you get the wrong one?
Send us a photo and your order number via the contact page and we will find a solution together. It costs you nothing.