Terms of service

Last updated: 10 October 2026

These terms apply to every order at JAP Christmas (japchristmas.eu). We have written them as clearly as we can. Do you have a question about them? Feel free to email us at contact@japchristmas.eu.

Article 1. Definitions

We or JAP Christmas: Just Another Store B.V., see article 2.
You or the customer: the person who orders from us.
Consumer: a customer who buys as a private individual, not for a trade, business or profession.
Contract: the purchase that is made when you place an order with us.
Withdrawal period: the 30 days in which a consumer may withdraw from the contract, see article 6.
Exchange: sending a product back for a different size or colour, see article 8.
Gift: a product you receive free with your order as part of a promotion, see article 9.
In writing: including by email.

Article 2. Who we are

JAP Christmas is an online shop of:

Just Another Store B.V.
De Beverspijken 7D
5221 EE 's-Hertogenbosch
The Netherlands

Email: contact@japchristmas.eu
Phone: +31 73 644 7405 (Monday to Friday, 09:00 to 18:00 Dutch time)
Chamber of Commerce (KvK) number: 74001345
VAT number: NL859739053B01

You can send complaints to the same address and email address.

Article 3. When these terms apply

These terms apply to every offer we make and to every contract you conclude with us through japchristmas.eu.
You can read these terms before you order, and save or print them. On request we will send them to you free of charge.
How withdrawal, exchanges and refunds work is set out in our refund policy. How and where we deliver is set out in our shipping policy. Both form part of these terms.
Additional conditions may apply to a promotion. We announce them with the promotion or in these terms. If they conflict with these terms, whatever is most favourable to you applies.
Other terms, such as those of a business customer, do not apply unless we have agreed so in writing.
If a provision is invalid, the other provisions remain in force. The invalid provision is then replaced by one that comes as close to it as possible.
As a consumer you always keep the protection the law gives you. Nothing in these terms limits those rights.

Article 4. The offer

On the product page we describe the product as completely and accurately as we can. Images show the product as well as possible; a colour on your screen may differ slightly.
Every product shows its price. You see the shipping costs before you complete your order.
If we offer a discount and show a previous price, that is the lowest price we charged for that product in the 30 days before the discount.
If our offer contains an obvious mistake or error, such as a price that is clearly wrong, we are not bound by it. We will let you know as soon as possible. If you have already paid, you will get your money back.

Article 5. The contract

The contract is concluded when you complete your order with the order button on the checkout page, by which you confirm that you accept an obligation to pay.
We confirm your order by email straight away, with the main details of your order.
If we cannot fulfil an order, for example because a product is no longer available, we will let you know as soon as possible and refund what you have already paid within 14 days.

Article 6. Right of withdrawal (30-day withdrawal period)

As a consumer you may withdraw from the contract within 30 days without giving any reason. That is longer than the 14 days the law gives you. The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier indicated by you, receive the product. If the products of one order are delivered separately, the day you receive the last product counts.
To withdraw, you inform us within the withdrawal period:
- online, on our page Withdraw from contract here (japchristmas.eu/en/apps/cortex/herroepen). You do not need an account. After you confirm, we immediately send you an acknowledgement of receipt by email, with the content of your notice and the date and time;
- with the return form on our returns page;
- by email or by post, with a clear statement, to the details in article 2; or
- with the model withdrawal form in our refund policy.
You are in time if you send your notice before the withdrawal period has expired.
The right of withdrawal applies to consumers only.
After the withdrawal period you can no longer withdraw. If we still take back a product without a defect after that, it is a courtesy. For a product with a defect, article 13 applies.

Article 7. After withdrawal

You send the product back without undue delay, and at the latest within 14 days of the day you told us you are withdrawing. If you use our return label, the address is on it. If you send it back yourself, we will email you the return address.
You send the product back with everything that came with it. The original packaging is not required, but please pack the product securely.
If you want your money back, we charge 6.95 euros for the return label you receive from us by email. We deduct that amount from your refund. If you prefer to send the product back yourself, with a carrier of your choice, you pay for that shipment yourself and we deduct nothing. If the product is broken, has a fault or you received the wrong one, you pay nothing. Exchanges are free, see article 8.
During the withdrawal period you handle the product with care. You may unpack it and try it on as you would in a shop. If you use it beyond that, for example by wearing or washing it, you are liable for any resulting loss in value. If we see such signs, we will tell you first, with photos, before we deduct anything. We never refuse a return.
We refund all payments, including the shipping costs you paid, minus the 6.95 euros from paragraph 3. We do so without undue delay and at the latest within 14 days of the day you told us you are withdrawing. We may withhold the refund until we have received the product back, or until you have shown that you have sent it back, whichever is earlier.
If you return only part of your order, we do not refund the shipping costs. If your order drops below the amount for free shipping as a result, we do not charge shipping costs afterwards.
If you received a gift from a promotion, article 9 applies.
We refund using the same means of payment you used, unless you agree to something else. This costs you nothing.

Article 8. Exchanges

Does a sweater not fit, or would you like a different colour? Within 30 days of receipt you can exchange it free of charge for a different size or colour. Register your exchange on our returns page or email us.
No need to wait: as soon as you have registered your exchange, we send you the new size or colour. If you register it on a working day before 16:00 (Dutch time), we ship it the same day. You receive a free return label for the first sweater by email.
Send the first sweater back within 14 days of your exchange request, using the label from the email. If it does not come back, we email you first. If you still do not send it back after that, you have bought two sweaters and we will send you a payment request for the price of the new sweater, with 14 days to pay.
If the size or colour you want is out of stock, we tell you straight away. You can then choose something else, or get your money back without any deduction.
For the new sweater you have a 30-day withdrawal period from the day you receive it.
When you exchange, you keep any gift from a promotion: your order still contains the same number of sweaters.

Article 9. Promotions and gifts

For a promotion we announce what you get and under which conditions. A promotion applies while stocks last, unless stated otherwise. If we end a promotion, this does not affect an order you have already placed.
In our gift promotion you receive, once per order: with 2 Christmas sweaters, a Christmas hat of your choice from the promotion; with 3 or more Christmas sweaters, a Christmas hat of your choice from the promotion and a lint remover.
If you return so many sweaters that your order no longer meets the promotion condition, please also return the gift that belongs to it: if you keep fewer than 2 sweaters, the Christmas hat; if you keep fewer than 3 sweaters, the lint remover. If you withdraw from the whole order, please return all gifts. If you exchange, you keep the gift.
If you do not return a gift that has to come back within 14 days of your notice, we email you first. If it still does not arrive, we deduct the value of the gift from your refund: the lowest price at which we sold that product separately in the 30 days before your order. We deduct nothing more, and your withdrawal remains valid. For a gift you have used beyond trying it on, article 7(4) applies.
A gift cannot be exchanged for money. If a gift has a defect, article 13 applies, as for any other product.

Article 10. Prices

Our prices are in euros and include VAT. If the shop shows you another currency, the checkout page shows you in which currency and for what amount you pay, before you order.
The price you see when you complete your order is the price you pay. A later lower or higher price does not change your order.
If you order to a country outside the European Union, such as the United Kingdom, Switzerland, Norway or the United States, import duties, import taxes and carrier fees may apply. If they are not shown on the checkout page, you pay them to the carrier on delivery.

Article 11. Payment

You pay on the checkout page of our shop platform, Shopify. The payment methods you can choose are shown there, before you order.
In a consumer sale, these terms cannot oblige you to pay more than half of the price in advance. If we agree on an advance payment, we carry out the order once that payment has been received.
If something is wrong with your payment details, please let us know as soon as possible.

Article 12. Delivery

We deliver to the address you give when you order. Where we deliver and how shipping works is set out in our shipping policy. You see the shipping costs for your order on the checkout page, before you order.
We deliver as quickly as possible, and in any case within 30 days of your order, unless we agree on a different period together. If we cannot, or can only deliver part of it, we will tell you no later than 30 days after your order. You may then cancel the contract free of charge. We will then refund you within 14 days.
Until the product has been delivered to you, or to a person other than the carrier indicated by you, the product is at our risk. If it is lost or damaged in transit, we will sort it out.
You can follow the status of your order with the tracking link in your shipping email and at japchristmas.eu/en/pages/bestelstatus-volgen.

Article 13. Legal guarantee

We guarantee that the product does what you may reasonably expect of it under the contract. It must match the description, be fit for normal use and have the durability you may expect. This is your legal guarantee of conformity. It applies for at least 2 years after delivery, and longer if you may expect that of the product.
If a defect appears within one year of delivery, we assume it was already present at delivery, unless we show that it was not.
Report a defect within a reasonable time after you discover it. A report within 2 months of discovery is always in time.
You can choose between free repair and free replacement, unless that is impossible or cannot reasonably be expected of us. In some cases you are entitled to a price reduction or to terminate the contract and get a refund. We are your point of contact.
If a defective product has to come to us, or we send you a new one, we pay the shipping costs. This also applies after the withdrawal period.
Your legal guarantee does not cover a defect caused by incorrect use, by use contrary to the washing or use instructions, or by a repair by anyone other than us, unless the defect is unrelated to that.

Article 14. Complaints

Do you have a complaint about a product, a delivery or our service? Email us at contact@japchristmas.eu, with a clear description and, if possible, photos.
We answer your complaint within 14 days of receiving it. If we need more time, we will tell you within those 14 days when you will get a full answer.
If we cannot resolve it together, you can take the dispute to the competent court.

Article 15. Liability

Towards consumers we are liable in accordance with the law. These terms do not limit that liability.
We are not liable for damage caused by using a product contrary to the use or safety instructions, unless the law provides otherwise.

Article 16. Force majeure

If, due to a circumstance beyond our fault and control, such as a disruption at a carrier, extreme weather or a government measure, we temporarily cannot meet an obligation, our obligations are postponed for as long as that circumstance lasts. We will let you know.
If this lasts longer than 30 days, both you and we may cancel the contract free of charge. You will then get back what you have already paid within 14 days. Your rights as a consumer, such as in the case of late delivery, remain in force.

Article 17. Personal data

We handle your personal data with care. How, you can read in our privacy policy.

Article 18. Buying as a business

If you order for your trade, business or profession, articles 6 and 7 do not apply. You then have no right of withdrawal.
The risk of a product passes to you when we hand it over to the carrier.
Our liability towards a business customer is limited to the amount of the order concerned, except in the case of intent or deliberate recklessness on our part.
Disputes with a business customer are submitted exclusively to the competent court in the district of Oost-Brabant (the Netherlands).

Article 19. Applicable law

Dutch law applies to every contract with us. If you are a consumer living in another country, you keep the protection given to you by the mandatory rules of that country.
As a consumer you may take a dispute to the court of the place where you live.

Article 20. Changes

We may change these terms. Your order is governed by the terms as they were at the time you ordered. We will send you earlier versions on request.