Frequently asked questions
The answers to the questions we get most often. Is your question not here? Contact us or email contact@japchristmas.eu, we are happy to help.
Ordering and payment
How can I pay?
You pay in Shopify's secure checkout. You see the payment methods at checkout; the ones used most are iDEAL, PayPal and Klarna.
How can I track my order?
As soon as your parcel is on its way, you get an email with the tracking link. You can also check online.
Can I change or cancel my order?
Email us as soon as possible with your order number via the contact page. If your parcel has already shipped, we can no longer change anything; if something doesn't fit, you exchange it for free.
Do you also supply businesses?
Yes. For Christmas jumpers for your team or your clients there is a separate page: Christmas jumpers for businesses.
Shipping and delivery
What does shipping cost?
To : .
The shipping cost per country is on the shipping page. What it is for your order, you see at checkout.
When will my parcel arrive?
Order on a working day before and we ship your parcel the same day. To it arrives in .
The delivery time per country is on the shipping page.
Will my jumper arrive in time for Christmas?
Delivered before Christmas in : order by .
The last order day before Christmas per country is on the shipping page.
Which countries do you ship to?
To the Netherlands, Belgium, Germany and most other countries in Europe. The countries, delivery times and shipping costs are on the shipping page.
Exchanges and returns
Can I exchange or return?
Yes, you have 30 days to change your mind from the day you receive your order. Exchanging for another size or colour is free: we send the new one straight away and you send the first one back within 14 days with the label from the email. If you want your money back, we charge €6.95 for the return label you get from us.
We refund you as soon as possible, and no later than 14 days after you told us you are cancelling. We may wait until we have the product back, or until you show us you have sent it, whichever is earlier. How soon the money is in your account after that depends on your payment method.
Are returns free?
Exchanges are free. If you want your money back, we charge €6.95 for the return label you get from us; we deduct it from your refund, per return parcel and not per jumper. If you prefer to send it back yourself with a carrier you choose, you pay for that shipping and we deduct nothing.
Did your product arrive broken or damaged, does it have a fault, or did you get the wrong product? Then you pay nothing, not even for sending it back.
How do I send something back?
Register your return or exchange on the returns page. You get the return label by email; stick it on the parcel and drop it off at a drop-off point of the carrier on the label.
If you want to cancel the purchase, you can also use the button Cancel the contract here.
Do I have to send the gift back too?
Did you get a gift with your order, such as a Christmas hat with 2 jumpers or a Christmas hat and a lint remover with 3 or more jumpers? Then:
- If you keep fewer than 2 sweaters after your return, send the Christmas hat back too. If you keep fewer than 3 sweaters, send the lint remover back too. If you return everything, return all the gifts as well.
- If you exchange, you keep the gift.
Is your jumper broken, or did you get the wrong one?
Send us a photo and your order number via the contact page and we will find a solution together. It costs you nothing.
About the jumpers
Which size should I choose?
Our Christmas jumpers are unisex and fit true to size, from XS to 6XL. The size chart has every measurement in cm and our size advice.
Are there kids' sizes?
Yes, many designs also come in kids' sizes, from 98/104 to 146/152/158. So parents and children wear the same jumper. Kids' sizes are generous: choose the size your child wears now.
What are the jumpers made of?
Our Christmas jumpers are made of 35% recycled cotton and 65% recycled polyester, except two models of 100% acrylic. What a jumper is made of is on its product page.
Does the jumper itch?
No. The jumper is knitted and does not itch. It is not thick or heavy either.
Does it shrink in the wash?
No, it does not shrink in the wash. How to wash it is on the product page under How do I wash the jumper?
How do I wash a jumper with lights?
Wash it gently by hand in lukewarm water and keep the battery box above the water. Let the jumper dry in the air.
Are the lights not working?
Put in new batteries and check that the cable sits properly in the box. If it still does not work, send us a photo via the contact page and we will look at it with you.
Where do your reviews come from?
From bol.com. We also sell our Christmas sweaters on bol.com, the largest online shop in the Netherlands, and buyers write their review there. The number of reviews and the stars on our sweaters are bol.com's own, over all our Christmas sweaters together, and every review counts once.
We collect the texts from bol.com. We show every one of them, the low ones too, and change nothing. bol.com counts more reviews than it lets us collect as text; the overview lists the reviews with text that we have.
We do not check ourselves whether the writer bought the sweater. bol.com lets its customers write reviews and notes when the writer bought the product at bol.com. Most reviews are in Dutch; here they are automatically translated.