We ship internationally

Refund policy

Last updated: 10 October 2026

Does your sweater not fit, or have you changed your mind? At JAP Christmas you have 30 days to change your mind, starting on the day you receive your order. In short:

  • Exchanges are free. We send your new size or colour straight away.
  • Money back? Then we deduct 6.95 euros for the return label. You get your money back no later than 14 days after your notice, once your product is on its way to us.
  • Broken, faulty or the wrong product? Then you pay nothing.

Exchanges

Within 30 days of receipt you can exchange free of charge for a different size or colour.

  1. Register your exchange on our returns page or email us at contact@japchristmas.eu.
  2. No need to wait: as soon as you have registered your exchange, we send you the new size or colour. If you register it on a working day before 16:00 (Dutch time), we ship it the same day.
  3. You receive a free return label by email. Send the first sweater back within 14 days of your exchange request, using that label.
  4. If the first sweater does not come back, we email you first. If you still do not send it back after that, you have bought two sweaters and we will send you a payment request for the price of the new sweater, with 14 days to pay.
  5. If the size or colour you want is out of stock, we tell you straight away. You can then choose something else, or get your money back without any deduction.
  6. For the new sweater you have a 30-day withdrawal period from the day you receive it.

Money back (right of withdrawal)

You may withdraw from your purchase within 30 days without giving any reason. That is longer than the 14 days the law gives you. The 30 days start on the day you, or a third party other than the carrier indicated by you, receive the product. If the products of one order are delivered separately, the day you receive the last product counts.

Let us know before the end of the withdrawal period that you are withdrawing. You can do this:

  • Online, on our page Withdraw from contract here. Enter your name, your order number and your email address, then click "Confirm withdrawal". You immediately receive an acknowledgement of receipt by email, with what you submitted and the date and time. You do not need an account.
  • With our return form on the returns page. You then receive your return label by email.
  • By email or by post, with a clear statement, to Just Another Store B.V., De Beverspijken 7D, 5221 EE 's-Hertogenbosch, The Netherlands, contact@japchristmas.eu.
  • With the model withdrawal form at the bottom of this page. You may use it, but you do not have to.

You are in time if you send your notice before the withdrawal period has expired.

Sending it back

Send the product back without undue delay, and at the latest within 14 days of the day you told us you are withdrawing. You are in time if you send the product before that period has expired. Send back everything that came with it. The original packaging is not required, but please pack the product securely.

Stick the return label from the email on the parcel and drop it off at a drop-off point of the carrier on the label. Would you rather send it back yourself, with a carrier of your choice? Email us and we will send you the return address.

Cost of sending it back

  • If you want your money back, we charge 6.95 euros for the return label you receive from us. We deduct that amount from your refund. It applies per return shipment, not per sweater.
  • Would you rather send the product back yourself, with a carrier of your choice? Then you pay for that shipment yourself and we deduct nothing.
  • Exchanges are free.
  • Did your product arrive broken or damaged, does it have a fault, or did you receive the wrong product? Then you pay nothing, not even for sending it back.

A gift from a promotion

Did you receive a gift with your order, such as a Christmas hat with 2 sweaters, or a Christmas hat and a lint remover with 3 or more sweaters? Then:

  • If you keep fewer than 2 sweaters after your return, please also return the Christmas hat. If you keep fewer than 3 sweaters, please also return the lint remover. If you return everything, please return all gifts too.
  • If you exchange, you keep the gift.
  • If a gift that has to come back does not arrive within 14 days of your notice, we email you first. If it still does not arrive, we deduct the value of the gift from your refund: the lowest price at which we sold it separately in the 30 days before your order. We deduct nothing more.

Trying on is fine

You may unpack and try on the product as you would in a shop. The label does not need to be attached. You are only liable for a loss in value if you have used the product more than necessary to establish its nature, characteristics and functioning, for example by wearing or washing it. If we see such signs, we will tell you first, with photos, before we deduct anything. We never refuse a return.

Refund

  • You get back all payments, including the shipping costs you paid, minus 6.95 euros for the return label if you used it.
  • We refund you without undue delay, and at the latest within 14 days of the day you told us you are withdrawing. We may withhold the refund until we have received the product back, or until you have shown that you have sent it, whichever is earlier. How quickly the money then reaches your account depends on your payment method.
  • We use the same means of payment you used, unless you have expressly agreed to something else. You do not pay any fees for the refund.
  • If you return only part of your order, we do not refund the shipping costs. If your order drops below the amount for free shipping as a result, we do not charge shipping costs afterwards.

After the withdrawal period

After the 30 days you can no longer withdraw or exchange. Would you still like to return a product that works fine? Ask us; sometimes it is still possible. That is a courtesy, not a right.

Is a product broken, or not as agreed? Then you are entitled to your legal guarantee, also after the withdrawal period. You then pay nothing, not even for shipping. Read more in article 13 of our terms of service.

Questions? Email us at contact@japchristmas.eu or call +31 73 644 7405.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To: Just Another Store B.V. (JAP Christmas), De Beverspijken 7D, 5221 EE 's-Hertogenbosch, The Netherlands, contact@japchristmas.eu
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is notified on paper):
  • Date:

(*) Delete as appropriate.