We ship internationally

Shipping policy

Last updated: 10 October 2026

Where we deliver

We deliver to the Netherlands, Belgium and many other countries in Europe, and to the United States. Whether we deliver to your country is shown on the checkout page as soon as you enter your address.

Shipping costs

The shipping costs, and the amount from which we ship for free, depend on the country your parcel goes to. You can find them on our Shipping and delivery page. You always see the shipping costs for your order on the checkout page, before you complete your order. That is the amount you pay.

When we ship

If you order on a working day (Monday to Friday) before 16:00 (Dutch time), we ship your order the same day. If you order later, at the weekend or on a public holiday, we ship on the next working day.

How long it takes

How long delivery takes, and which carrier we use, differs per country. You can read more about this on our Shipping and delivery page. Delivery times are an expectation, not a guarantee.

In any case we deliver within 30 days of your order, unless we agree on a different period together. If we cannot, or can only deliver part of it, we will let you know. You may then cancel your order free of charge. You will get back what you have already paid within 14 days.

In time for Christmas

Would you like your order to arrive before Christmas? We announce on our website until when you can order for that.

Outside the European Union

If we deliver to a country outside the European Union, such as the United Kingdom, Switzerland, Norway or the United States, import duties, import taxes and carrier fees may apply. If they are not shown on the checkout page, you pay them to the carrier on delivery.

Delays

Is a delivery delayed, for example because a product arrives at our warehouse later? Then we will let you know ourselves, with the new expected date. You then decide: wait, or cancel and get your money back.

Tracking and order status

As soon as we have shipped your parcel, you receive an email with a tracking link. You can also check the status of your order at japchristmas.eu/en/pages/bestelstatus-volgen. What happens if you are not at home depends on the carrier; you can see this in your tracking.

Your delivery address

We deliver to the address you enter when you order. Please check it carefully before you pay. Is something wrong? Email us as soon as possible, with your order number. As long as your parcel has not been shipped, we can usually still change the address.

Lost or damaged in transit

Until your parcel has been delivered to you, it is our responsibility. If it is lost in transit, or arrives damaged, we will sort it out at no extra cost to you.

  • Does your tracking say your parcel has been delivered, but you do not have it? Check with your neighbours. If it is not there, email us your order number. We will look into it with the carrier. If a parcel really is lost, we send you a new one or refund you.
  • Did your parcel arrive damaged? Take photos of the box and of the product, and email them to us with your order number.

Questions? Email us at contact@japchristmas.eu.